Most software publishers offer support, but usually for installation and technical issues, as this is often included with the price of maintenance.
Kurzweil & Associates provide additional support related to development and design of reports and implementation of budgeting and planning. Many of our clients opt to use our services as our response time is usually excellent (except for a few times a month when we're teaching classes). "No question is too small" as we're dedicated to assisting clients.
This might explain how we've been able to stay in business over twenty-five years.